After trying out the new service at my local grocery store, I decided to write up a Kroger Clicklist Review. I was not compensated for this post at all, but I thought others might benefit from reading about my experience.
Many grocery stores across the country have a curbside service for their customers. My local Kroger store has an option called Kroger Clicklist. Kroger Clicklist lets you order all your groceries online from the comfort of home. Then you pickup your groceries without ever leaving your car.
This type of service is becoming popular around the United States. So do some research to see if your local grocery stores provide it yet.
Here’s my Kroger Clicklist review.
We are always busy, but some weeks are even busier than others. I was talking about making a late night grocery shopping trip with my Hubby. I told him that I hate to do it, since I’ve not been sleeping well lately, but there is no other time available.
He suggested trying out the new service offered by our local grocery store. You shop online, then go to the store and they put all the groceries you ordered right into your car. No need to chase kids through the store or lug a heavy shopping cart from one end of the store to the other.
I thought it was certainly worth trying!
How Kroger Clicklist Works
Start Your List
I already had a Kroger.com account linked to my Kroger card for digital coupons, so I just signed in as usual. If you don’t have an account, it’s free to sign up. You’ll want to link your Kroger card to your account for the most savings.
I clicked on the “Clicklist” option in the menu bar to begin.
Assuming that you regularly use your Kroger card, you’ll be surprised at how easy it is to shop. Since I like to keep life simple, I have a long list of items I buy every time I go to the store.
The first line of options titled “My Favorites” includes all of the items you purchase regularly. It was simple to go through and just check the items I needed on this trip.
The next line down is “My Recent Purchases”. This line was good for the things I buy less often, or seasonally.
Below that I found another line titled “Sale Items for You”. This line was a frugal favorite!
Your Whole Grocery List
Once I had my core grocery list done, I looked over my menu plan. Anything that wasn’t already on my list, I added by doing a quick search and selecting what I wanted.
You can also choose items from the Department drop down menu to add items.
Complete Your Order
Once you complete your order, you’ll have a chance to look it over and make sure that everything is correct. You’ll also have the option to allow them to substitute for items that are out of stock.
I wasn’t sure about the substitution, so I unchecked it for items we are more particular about.
When I picked up my order, they had substituted a few items. For instance, I ordered a 40 oz bottle of barbecue sauce. They were out of that, so they gave me an 80 oz bottle of the same brand at the lower 40 oz price. So it will often work in your favor.
When you are at the store, they will show you all substitutions and you can always decline them. In that case, you don’t pay anything for that item since you wouldn’t be buying it after all.
Next, you’ll choose a pickup time. You can’t pickup the same day you order, but you can choose an hour that works best for you within the next 7 days.
You will not pay when you place your order.
One Important Note:
The website is not clear on this, and it caused me a bit of headache. The workers shop on the day that you pickup your order. That means that you’ll pay whatever price your items are on the day you pickup.
Here’s why that can cause problems:
The estimated prices you see on the website are displaying the sales for the day you are shopping online. So if you are clicking groceries on the website on Tuesday, the site displays the Tuesday sale prices.
But if you store changes to a new sales flyer on Wednesday, then you will be paying Wednesday prices when you go to pickup the order.
The trouble is that there is no way of knowing what prices will still be good on Wednesday by looking at their website. This is something I’ve been told that the company is still looking into.
If shopping sales is important to you, my recommendation is that you do not place orders across sales dates. If your store’s sale runs from Sunday to Saturday, do not place an order on one side of that Saturday sale and pick it up on Sunday or later.
Go Get It!
Be sure to show up at the store during the hour that you promised to show up. If not, you risk losing your entire order and having to start over again.
Once you arrive at the store, look for blue signs that say Kroger Clicklist and point you to the pickup zone.
At the pickup zone, you’ll find a phone number to call and let them know that you’ve arrived. A worker will come to your car to review your order. You’ll need to pay with a credit or debit card.
Digital coupons work as usual. They do accept paper coupons, but it will take a little longer to check out if you use them.
Then the workers will load your car for you. They even brought my bread up to the front window so it wasn’t squished!
You do not tip these workers. In fact, they aren’t allowed to accept tips.
Questions and Suggestions
Is there a fee? Your first three orders are free. After that, there is a $4.95 fee for this service. Fees in different regions may vary.
I’m picky. Will they choose good items? You can add extra instructions. If you prefer your bananas on the green side, you can write that in.
In my experience, I was mostly happy with their produce choices. The tomatoes were a bit more wrinkly than I’d have liked. But since I ordered a lot of produce and that was my only complaint, I’d do it again.
Review Your Order Be sure to go through your entire order. You aren’t charged based on what you ordered, you are charged based on what the worker shopped for.
For instance, I ordered 6 whole chickens. They only gave me one. While I was only charged for one chicken, the missing chicken put a wrinkle in my menu plans and budget.
If you place a large order (in my case, 200 items), don’t expect perfection. After all, I make mistakes when I do this giant shopping trip myself.
When I realized the mistake with the missing chickens, I called the store. They offered me a credit for my extra time and effort to pick up the meat they had missed.
Pros and Cons of Kroger Clicklist
While I can’t say that my experience was perfect, I would do it again.
- I love the ease of this service! I didn’t have to leave my car at all. If I were pregnant, had sick kids, had all my kids with me, or had an injury this would be perfect. I wish it had been around during all my pregnancies.
- You can’t make impulse buys with this service. What you put in the online cart is what you get. They don’t try to upsell you when you checkout.
- Assuming you stay within the sale ad, you can better track your spending. They tally your estimated price as you click.
- I prefer to make my own choices and to look for other deals while I grocery shop, so I wouldn’t shop this way every time. If you are picky about your fruit or meat, you can leave them a specific note. But ultimately, you are still at the mercy of whoever shops for you.
- I wasn’t able to grab excellent deals on clearance items in the store.
- You won’t be able to use certain grocery apps like Shopkick.
I would not use this service every time I grocery shop. And if charged the $4.95 fee, I would save it for larger purchases to make it worth the fee. I generally prefer to have a bit more control over my shopping.
But during super busy or stressful times, I think this is an awesome service to have available. I definitely will be using it again.
Learn why I shop every 2 weeks (whether we need groceries or not!). It saves us a ton of money.
Have you used Clicklist or a similar service? What do you think of it?